Manager-Pay Point Premium Collection

Prudential Assurance Uganda LTD

Kampala, Central Region
Permanent
Full-time

1 day ago

About the jobPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.The Manager - Pay Points is responsible for the end to end management, performance oversight, and control of all pay point premium collection channels. The role drives new business performance in partnership with the Agency Business Development teams, while ensuring timely and accurate premium collections, robust reconciliation controls, and effective partner engagement. The position is also accountable for improving persistency outcomes and leading the transition from pay point collections to more sustainable auto renewal payment methods.Principal Accountabilities

Coordinate pay-point sign-up, activation, and collections across Agency teams
Strengthen employer relationships and payroll compliance
Drive disciplined arrears follow-up and delayed remittance resolution
Improve premium reconciliation and allocation turnaround times
Enforce controls, procedures, and governance standards
Build agent capability and confidence to actively sell through pay-points

Key Responsibilities one. Pay- point Operations Management

Manage daily operations across all approved pay points, including employers, institutions, worksites, and check-off arrangements.
Ensure accurate capture, recording, and timely remittance of premiums collected through pay points.
Identify and resolve operational issues affecting collections, billing, or allocation

two. Partner & Stakeholder Engagement

Serve as the primary liaison with pay point partners, payroll administrators, and internal teams.
Facilitate onboarding of new pay points and support ongoing sensitisation and activation activities.
Proactively manage operational risks, delays, or disputes with pay point partners.

3. Controls, Reconciliation & Risk Management

Ensure full end-to-end reconciliation between expected premiums, amounts deducted, and premiums allocated to policy records.
Monitor and resolve unallocated premiums, arrears, delays, and exceptions.
Maintain robust internal controls to minimise leakages, policy lapses, customer detriment, and regulatory exposure.

4. Persistency & Payment Mode Optimisation

Drive targeted initiatives to improve persistency for pay point-sourced business.
Lead the conversion of suitable pay point policies to auto-renewal payment modes (e.g., Direct Debit, Standing Orders, mobile money automation).
Work closely with Customer Experience and Sales teams to manage lapse risk and recovery strategies.

5. Reporting, Data & Performance Monitoring

Produce regular pay point performance reports covering:

Collection rates
Arrears and exception trends
Persistency metrics
Partner performance
Analyse data to identify gaps, risks, and improvement opportunities, and recommend corrective actions to management.

6. Team Leadership & Coordination

Manage and coach pay-point officers, coordinators and agents
Set clear performance targets and monitor delivery.
Ensure adherence to approved SOPs, controls, and service standards across all paypoint activities.

Key Performance Indicators (KPIs)

Paypoint case count and APE contribution
Paypoint premium collection rate
Paypoint persistency (Month 4,7,9,13, and beyond)
Timeliness and accuracy of reconciliations
Reduction in unallocated premiums and arrears
Conversion rate from paypoints to auto-renewal payment modes

Turnaround time for issue and exception resolutionPrudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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