Social Media Officer
M-Forte View all jobs
- Kampala, Central Region
- Permanent
- Full-time
- Develop and execute a quarterly and monthly social media strategy aligned with company sales targets.
- Identify key customer segments (retailers, distributors, wholesalers, industrial clients).
- Position the company as a trusted, quality-focused manufacturer.
- Create high-quality content showcasing:
- Product lines (household items, packaging materials, industrial plastics, etc.)
- Factory processes and quality control standards
- New product launches
- CSR initiatives and community impact
- Capture and edit factory photos and short-form videos.
- Develop educational content on proper product usage and benefits.
- Maintain consistent brand voice and visual identity.
- Drive product inquiries through social media platforms.
- Promote trade discounts, promotions, and distributor opportunities.
- Support field sales teams with digital marketing materials.
- Create targeted campaigns to grow B2B partnerships.
- Respond promptly to customer inquiries and complaints online.
- Monitor reviews and manage brand reputation professionally.
- Engage distributors and retail partners through digital channels.
- Plan and manage paid social media campaigns.
- Promote seasonal offers, exhibitions, and industry events.
- Optimize ads for reach, engagement, and conversion.
- Track and analyze performance metrics (engagement, reach, inquiries, conversion).
- Prepare monthly reports with actionable recommendations.
- Benchmark performance against competitors in the plastics and manufacturing sector.
- Work closely with Production to capture real-time factory updates.
- Coordinate with Finance and Sales on promotions and product pricing updates.
- Liaise with external designers, printers, and media agencies where necessary.
- Increase in qualified sales inquiries via social media.
- Growth in followers and engagement rate.
- Consistent content calendar execution.
- Successful digital campaign performance.
- Improved brand perception and online reputation.
- Bachelor's degree in Marketing, Communications, Business, or related field.
- Minimum 2 years' experience managing corporate social media accounts.
- Experience in manufacturing or B2B marketing is an added advantage.
- Proficiency in Canva, CapCut, Adobe Suite, or similar tools.
- Strong understanding of paid social media advertising.
- Strong visual storytelling ability.
- Ability to simplify technical manufacturing processes for public understanding.
- Analytical mindset with attention to data.
- Professional communication skills.
- High integrity and brand sensitivity.
- Ability to work in a structured corporate environment.
- Self-driven and proactive.
- Detail-oriented.
- Commercially aware.
- Creative yet aligned with business goals.
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