A&M Operations Manager

• Lead and oversee end-to-end service delivery across all client sites, ensuring compliance with contractual obligations and service standards.
• Drive operational efficiency through structured planning, scheduling, and supervision of site teams including Account Managers and Supervisors.
• Ensure optimal utilization, maintenance, and tracking of equipment, fleet, and machinery across all operational locations.
• Develop, implement, and monitor operational budgets in collaboration with Finance, ensuring cost control and profitability.
• Oversee material consumption and inventory management to minimize wastage and ensure timely replenishment.
• Establish and enforce systems for tracking site performance, service quality, and issue resolution.
• Collaborate with Business Development in site assessments, costing, and service design for new and existing clients.
• Lead client relationship management from an operational standpoint, ensuring high satisfaction, retention, and responsiveness to feedback.
• Drive implementation of Health, Safety, Security, and Environmental (HSSE) standards across all sites.
• Identify, assess, and mitigate operational risks proactively.
• Ensure compliance with ISO 9001:2015 standards and support continuous improvement initiatives.
• Monitor and evaluate team performance through KPIs, performance appraisals, and accountability frameworks.
• Ensure timely closure of operational issues, client complaints, and audit findings.
• Provide leadership, mentorship, and development to operational teams to build capacity and accountability.
• Support cross-functional collaboration with HR, Procurement, Finance, and Business Development.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field (Master's degree is an added advantage).
• Minimum of 5-8 years' experience in operations management, preferably in facilities management, cleaning services, or related industries.
• Proven experience managing large, multi-site operations and teams.
• Strong financial acumen with experience in budgeting, cost control, and financial reporting.
• Experience working within structured management systems such as ISO 9001:2015.
• Demonstrated experience in client relationship management and service delivery improvement.
• Experience in procurement processes, inventory control, and logistics management.
• Familiarity with compliance, regulatory requirements, and HSSE standards.
• Experience in performance management systems and KPI-driven environments.

• Strong leadership and team management skills with the ability to drive accountability.
• Excellent planning, organization, and prioritization capabilities.
• High level of integrity, professionalism, and ethical conduct.
• Strong analytical and problem-solving skills with a data-driven approach.
• Effective communication and stakeholder management skills.
• Ability to manage multiple sites and operations simultaneously.
• Strong financial and commercial awareness.
• Proactive mindset with ability to anticipate challenges and implement solutions.
• High attention to detail and commitment to quality.
• Ability to perform under pressure and meet tight deadlines.
• Strong negotiation and decision-making skills.
• Technological proficiency including Excel, reporting tools, and ERP systems.
• Strong understanding of operational risk management.
• Commitment to continuous improvement and innovation.
• Customer-centric mindset focused on service excellence and retention.

• Proactive and self-driven with strong ownership of results.
• High resilience, perseverance, and adaptability in dynamic environments.
• Strong sense of accountability and follow-through.
• Collaborative approach to teamwork and cross-functional engagement.
• Ability to lead by example and inspire teams.
• Commitment to organizational values including integrity, excellence, and professionalism.

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