Sales Operations Manager

Scale Army Careers

Kampala, Central Region
Permanent
Full-time

1 day ago

About the jobThis role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client's time zone. Our client is a fast-growing company specializing in AI-driven automation solutions designed to optimize operational workflows for B2B organizations. They focus on improving efficiency across back-office operations, particularly within sales and customer engagement strategies. With a collaborative culture and a strong commitment to leveraging advanced technology, they continue to scale and are seeking a Sales Operations Manager to further develop outbound channels and optimize their sales tech stack.LocationFully Remote | 9 AM - 5 PM ESTRole OverviewThe Sales Operations Manager will build, manage, and optimize outbound sales channels and the overall sales tech stack to support pipeline growth and team performance. This role requires strong experience in B2B sales operations, reporting, and analytics, with a focus on improving efficiency across outreach channels and enabling the sales team with the right tools and processes.Key ResponsibilitiesOutbound Sales Channels & Tech Stack Management

Build and optimize outbound sales channels, including email, phone outreach, and LinkedIn prospecting.
Implement and maintain a streamlined sales tech stack to support both sales and marketing teams.
Research and manage platforms and data enrichment tools to ensure accurate and up-to-date lead data.

Sales Process Optimization & Execution

Set up and refine sales processes to ensure alignment and efficiency across all outbound channels.
Work closely with the sales team to improve outreach strategies and execution using existing tools and systems.

Reporting & Analytics

Track and report on key sales metrics, including performance, conversion rates, and pipeline health.
Use data analysis to identify trends, inefficiencies, and opportunities for improvement within the sales process.

Collaboration & Strategy

Collaborate with sales, marketing, and operations teams to strengthen outbound strategies.
Support sales enablement by ensuring effective use of tools and resources for lead generation and conversion.

AI Tool Utilization (Bonus)

Leverage AI tools to improve workflows, automate processes, and enhance data enrichment and reporting where applicable.

Qualifications Experience

3-5 years of experience in Sales Operations within a B2B environment.
Proven experience building outbound sales channels and optimizing sales tech stacks.
Experience with email campaigns, phone outreach, LinkedIn strategies, and data enrichment tools.

Skills

Strong understanding of sales reporting and analytics.
Ability to set up and manage outbound sales channels for consistent lead generation.
Familiarity with research platforms and data enrichment tools to maintain high-quality lead data.
Proficiency in Salesforce or similar CRM tools for tracking and managing opportunities.
Strong problem-solving abilities with high attention to detail.
Excellent communication and collaboration skills across cross-functional teams.
Self-starter mindset with a proactive approach to optimizing sales processes and tools.

What Success Looks Like

Outbound sales channels and tech stack are optimized to drive consistent pipeline growth.
Sales team efficiency improves through streamlined processes and automation.
Clear, actionable reporting leads to measurable improvements in sales performance.
Strong collaboration across teams results in refined strategies and improved outcomes.

OpportunityThis role offers the opportunity to take ownership of sales operations within a growing B2B company, directly impacting outbound strategy and pipeline performance. The person in this position will work closely with cross-functional teams, gain exposure to advanced sales technologies, and play a key role in scaling efficient and data-driven sales processes.

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