Dispatch Manager

Minuteman Delivery Services

Kampala, Central Region
Permanent
Full-time

11 hours ago

Job summaryThe Dispatch Manager is responsible for coordinating and managing daily delivery operations to ensure timely, accurate, and efficient dispatch of orders. The role involves supervising riders, scheduling deliveries, tracking packages, and maintaining high customer service standards.Min Qualification:DiplomaLanguage Requirement:EnglishWorking Hours:Full Time - 9 to 5Applicant Location:UgandaJob descriptions & requirementsCompany: Minuteman Delivery ServicesLocation: KampalaReports To: Operations ManagerJob SummaryThe Dispatch Manager is responsible for coordinating and managing daily delivery operations to ensure the timely, accurate, and efficient dispatch of orders. The role involves supervising riders, scheduling deliveries, tracking packages, and maintaining high customer service standards.Key Responsibilities

Plan, schedule, and assign delivery routes to riders.
Monitor dispatch operations to ensure timely deliveries.
Communicate effectively with riders, customers, and management.
Track deliveries and resolve any delays and emergencies promptly.
Maintain accurate dispatch records and reports.
Ensure compliance with safety and company policies.
Supervise and motivate dispatch staff and drivers.
Onboarding new riders
Orienting new riders
Responsible for timetables for shifts and offs
Handle customer inquiries and complaints professionally.
Making urgent invoices as the need arises

Requirements & Qualifications

Diploma or Certificate in Logistics, Transport, Business, or a related field.
Proven experience in dispatch, logistics, or fleet operations
Strong communication and organizational skills.
Ability to work under pressure and manage multiple tasks.
Basic computer skills and familiarity with tracking systems.
Leadership and problem-solving skills.
To be willing and available online all the time as the job requires.

Everjobs

Apply Now