Head of BOS Integrated Services Hub 1

Ericsson View all jobs

  • Kampala, Central Region
  • Permanent
  • Full-time
  • 13 days ago
About this OpportunityEricsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence. The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance , and IT Managed Services.
This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.What You Will Do:
  • Lead BOS service excellence, managing team of senior services professionals.
  • Accountable for services engagement and pre-sales including target topline and profitability.
  • Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
  • Secure service delivery readiness through competence planning inline with business and portfolio evolution.
  • Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
  • Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
  • Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
  • Set Individual Performance and Development goals for members with regular check-ins.
  • Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
  • Drive a Knowledge Sharing and Asset building culture across their community.
  • Instill a culture of add-on sales and customer value maximization.
What You Will Bring:
  • 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
  • Deep understanding of BOS portfolio including products and services.
  • University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
  • Strong People Manager track record leading Senior Team members and leading Leaders.
  • Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
  • Advanced experience with IT Systems and Integration
o OSS and BSS full stack integrations and surrounding ecosystems
o API management & microservice architecture
o Cloud-Native & Platform transformation
o Data analytics, AI/ML applications in service operations
  • In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
  • Proven experience with MS IT and ADM related frameworks - ITIL, COBIT & SAFe
  • Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
  • Recommended certifications (external): ITIL, Lean Six Sigma, PMP
  • Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
  • Strong consultative, presentation, and communication skills
  • Proven track record to deliver results within a time sensitive and high-pressure environment.
  • Highly proficient collaboration skills
  • Solid ability to communicate effectively at executive levels.
  • In-depth knowledge of running Organizational and Solution Level Governance.
  • Fluent in English; additional languages are a plus.
Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements.

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