Head of Information Technology

• Management of the IT Function

• Develop and implement business plans, goals, and budgets for IT functions aligned with corporate objectives and operational priorities.
• Establish and maintain quality service standards for responding to internal and external client inquiries, requests, and issues.
• Monitor performance against IT service standards and take corrective action where necessary.
• Evaluate, monitor, and control departmental and staff performance against agreed standards.
• Ensure compliance with IT policies, procedures, and statutory regulations across head office and all branches.
• Support branches and departments in resolving IT-related issues.
• Participate in internal Board and Management Committees as assigned.
• Set overall IT objectives, monitor performance, and address deviations from the strategic plan.
• Conduct client, supplier, and staff satisfaction surveys and implement improvements.
• Ensure high-quality IT service delivery to all internal clients.
• IT Compliance to Internal Control and Regulatory Policies

• Oversee documentation and implementation of up-to-date IT principles.
• Ensure compliance with banking and finance legislation, regulations, and internal policies.
• Collaborate with the Head of Finance and Head of Internal Audit to ensure compliance with Central Bank regulations.
• IT Disaster Recovery and Security

• Develop, test, and maintain IT Disaster Recovery Plans.
• Establish and enforce IT security and housekeeping policies and procedures.
• Monitor and document security measures for applications and systems.
• Vendor and Contracts Management

• Negotiate and manage vendor contracts for IT services and equipment.
• Maintain contracts for computers, auxiliary equipment, and software documentation.
• Oversee delivery, installation, testing, and implementation of new systems and upgrades.
• Manage procurement terms for hardware, software, telecommunications, and power solutions.
• IT Systems and Services Administration

• Identify IT requirements and ensure adequate resourcing and budgeting.
• Manage IT expenditure to ensure cost-effectiveness and efficiency.
• Act as a consultant to management on IT systems, improvements, and innovations.
• Provide user support including:

• System performance monitoring and optimization
• User training
• Troubleshooting hardware and software issues
• Liaising with vendors for complex technical problems
• Human Resources Management - IT

• Manage day-to-day IT operations and resolve conflicts.
• Conduct performance appraisals and ensure staff are evaluated using SMART objectives.
• Recruit and maintain a competent IT team.
• Train, mentor, and develop staff to maintain high morale and productivity.
• Establish clear organizational structures, roles, and responsibilities.
• Monitor and control staff performance.
• Promote teamwork and sharing of best practices.
• Hold regular planning and progress meetings.
• Provide guidance and support to direct reports.
• Lead by example in line with organizational values.
• Gender Policy and Equity

• Promote gender sensitivity and equity initiatives.
• Foster a culture of inclusion and fairness within the department.
• Encourage dialogue and understanding of transformation initiatives.
• Participate in activities that empower staff and communities socially, economically, and professionally.
• Self-Development

• Maintain and enhance professional knowledge and expertise.
• Stay updated on banking industry trends and technological developments.
• Engage in professional training and networking activities.
• Align personal development with organizational needs.

• Bachelor's Degree in Computer Science (Required)
• Master of Business Administration (Advantage Added)

• ITIL 2011
• CCNA Security
• CCNA
• MCP
• N+
• ICDL (All Advantage Added)

• Local gig marketplace
• Accounting software solutions
• Financial literacy workshops

• Minimum Years
• Requirement Type

• Leadership Development
• 5
• Essential

• Project Management
• 4
• Essential

• SLA / Vendor Management
• 7
• Essential

• IT Security
• 5
• Essential

• Data & Voice Networking (Routing, Switching, Telephony)
• 8
• Essential

• Systems Administration (Microsoft, Unix, Linux)
• 8
• Essential

• Customer Service
• 8
• Essential

• General Hardware & Software
• 3
• Essential

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