ICT Officer

• Manage the business's computing assets and infrastructure including installing, upgrading and maintaining hardware systems and networks in the workplace.
• Install and configure the software including operating systems, offices and business applications.
• Take the IT Champion in branches through a series of actions, either face to face or over the phone, to help set up IT equipment or resolve issues.
• Conduct routine activities including daily system health check, regular software updates, continuous data backups, end point security updates among others.
• Provide support including procedural documentation and relevant reports and the roll out of new applications.
• In liaison with the Group IT Team, provide support on the shared infrastructure services like SDWAN, end point security, Microsoft 365, etc.
• Provide continuous end user training on various aspects including basic self-trouble shooting skills, refresher on the best use of core and office applications, cyber security awareness and much more.
• Preventative maintenance exercise for the end user equipment.
• Manage and maintain programs hosted in the cloud, ensuring optimal performance, security, and availability.
• Provide support of all core Insurance business system and other line of business applications not limited to General Insurance business system (sims), Health Insurance Business system (EO2).
• Security patches download and management for the applications, software related to core system and line of business applications.
• Assist in Network management and Server support management with the guidance of the IT Infrastructure Manager.
• Monitor and ensure compliance with IT audit requirements.

• At least 3 years in a similar role.
• Bachelor's degree in business information technology, Computer Science or a related field.
• Certification in Microsoft servers, Networking, Linux, Oracle, Office 365.

• Results driven.
• Customer Service.
• Flexibility.
• Technical Credibility.
• Accountability.

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