Amazon Account Manager

Upper Echelon Products

  • Kampala, Central Region
  • Permanent
  • Full-time
  • 1 day ago
About the jobABOUT UEPIn 2015, Upper Echelon Products© was established by two college best friends who, fueled by analytical feedback, introduced Repel®, fulfilling consumers' desires for an umbrella of exceptional quality. Today, UEP stands among the top 1% of US sellers on Amazon, boasting eight distinct product lines and over 120 offerings, with many more innovations in the pipeline, amassing over $100 million in revenue. As UEP expanded, it welcomed friends into its fold, evolving into a global collective of brilliant minds fostering an inclusive and collaborative culture that champions new ideas and diverse perspectives.Based in Austin, TX, Upper Echelon Products© (“UEP”) is a data-centric consumer products firm specializing in a diverse range of branded items distributed via eCommerce platforms. UEP exclusively manufactures and distributes Repel® and Rain-Mate® umbrellas, Everlasting Comfort® memory foam products, electronic gadgets, and bedding essentials, as well as Le Chateau® wine decanters, Café du Chateau® coffee makers, LumiLux Toilet Light®, Triton® dog leashes, and Flux Phenom® magnetic screen doors.JOB SUMMARYWe are seeking a dynamic and experienced Amazon Catalog Manager with a robust background in Amazon Seller Support to join our team. The ideal candidate will possess in-depth knowledge of Amazon's marketplace, policies, and best practices, and have a proven track record of managing and optimizing seller accounts. This role involves handling day-to-day account management, resolving complex issues, and implementing strategies to drive sales growth and enhance customer satisfaction. The Amazon Catalog Manager will ensure seamless communication and effective problem-solving. Strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment are essential for success in this position.RESPONSIBILITIES
  • Adding/removing products to catalog
  • Creating/fixing content for the products already in the catalog with expert level experience in flat files
  • Ability to edit listings in bulk
  • Ability to troubleshoot error code(s) in flat files
  • Creating/fixing variation themes and relationships
  • Upload/managing Images (Main, Secondary, A+ content) and Video
  • Analyzing, identifying, troubleshoot, and correcting errors of product listings
  • Investigating Listing Quality Improvements and catalog complaints
  • Listing backend enhancements such as key attributes that increase ASIN visibility
  • Monitoring/managing Account Health notifications and submission of appeals when needed
  • Work closely with internal teams, including marketing, logistics, and customer service, to ensure a cohesive approach to catalog management
  • Communication with Amazon support teams to escalate and resolve complex issues.
  • Maintaining records of work received and work performed
  • Identify improvements in the processes you work on and suggest ways of implementation
QUALIFICATIONS
  • Root cause identification
  • Proposal and action-oriented solutions
  • Fluent in English
  • Minimum of 3-5 years of experience in account management, preferably within eCommerce or digital marketplaces.
  • Proven experience working with Amazon Seller Support and a deep understanding of Amazon's platform, policies, and best practices.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • Proficient in using Amazon Seller Central and related tools.
  • Detail-oriented and highly organized, with the ability to manage multiple accounts and tasks simultaneously.
  • Self-motivated and results-oriented, with a proactive approach to identifying and resolving issues.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Ability to stay up-to-date with changes in Amazon policies and the broader eCommerce industry.
  • Strong attention to detail and commitment to delivering high-quality work.
  • Excellent time management skills and the ability to prioritize effectively.
  • Adaptability and a willingness to learn and grow within the role.
UEP PERKS
  • Professional Development training
  • Positive and pleasant work environment, including company-sponsored events
  • Ample opportunities to grow and impact your career with a fast growing company
EEOUpper Echelon Products is an equal opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic prohibited by applicable law.

Everjobs