Growth & Business Development Associate
- Kampala, Central Region
- Permanent
- Full-time
- identifying effective ways to reach new users
- converting interest into sign-ups and first deposits
- improving activation and early retention
- testing and refining growth initiatives
- gathering market feedback to inform product and business decisions
- Identify and implement practical strategies to acquire new users across priority market segments
- Support local growth initiatives through community outreach, field activations, events, campaigns, and other relevant channels
- Help design and roll out referral programmes, savings challenges, incentive-led campaigns, and other user acquisition activities
- Build and manage a pipeline of growth opportunities, including both individual and group-based channels
- Convert awareness and interest into active users
- Partnerships and Distribution
- Identify and support partnerships that can contribute to user growth and market reach
- Engage with SACCOs, cooperatives, savings groups, associations, employers, and other relevant channels where appropriate
- Support the onboarding and activation of new partners
- Explore and develop additional routes to market that can contribute to early user growth
- Activation and Retention
- Monitor the user journey from sign-up through first deposit and early engagement
- Support efforts to improve onboarding and reduce drop-off in the early stages of the user experience
- Follow up with users, groups, and partners to encourage activation and repeat engagement
- Identify barriers to conversion or retention and work with internal teams to address them
- Contribute to activities that strengthen ongoing engagement and user confidence in the product
- Market Feedback and Internal Coordination
- Gather feedback from users, communities, and partners to identify areas for improvement
- Share market insight to support decisions related to product features, messaging, pricing, onboarding, and incentives
- Work closely with Product and Marketing to improve execution and strengthen market fit
- Performance Tracking and Reporting
- Track and report on key growth metrics, including lead generation, sign-ups, activation, first deposits, engagement, and retention
- Maintain clear weekly updates on performance, lessons learned, and recommended actions
- Use data and field learning to improve growth strategies over time
- Bachelor's degree in Business, Marketing, Finance, Communications, or a related field
- 2-4 years of experience in growth, business development, partnerships, sales, field marketing, fintech, community activation, or a related role
- Demonstrated ability to support user acquisition, commercial growth, or market expansion
- Strong communication, stakeholder engagement, and relationship management skills
- Comfort engaging directly with customers, communities, and field-based stakeholders
- Familiarity with digital financial services, mobile money, or community-based financial ecosystems
- Proficiency in Google Workspace or Microsoft Office, team communication platforms such as Slack, CRM or pipeline management systems such as Salesforce or similar tools, and reporting or data analysis tools
- Experience supporting the launch or growth of a consumer-facing product
- Familiarity with community-led growth, field activations, or referral-based campaigns
- Working knowledge of KYC, AML, consumer protection, or related regulatory considerations in Uganda
- Local language proficiency
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